This person ensures high quality customer service standards are achieved and continuously improved. The successful candidate will oversee the timely and appropriate assignment of implementation and on-going support tasks and the efficient and comprehensive follow-up and coordination of all departments involved in this provision of customer service. You will be responsible for a number of other support personnel including the technical writers.

• Manage day to day relationship with clients to ensure timely , effective responses to assistance requests
• Manage Help Desk personnel who act as first line support in receiving, analyzing, and logging calls, assigning responsibility and performing follow-ups
• Contribute to the improvement of written and on-line documentation
• For each new sale, assume immediate responsibility for overall system installation and implementation
• Ensure collaboration of efforts and dissemination of information related to customer support
• Perform cost management/performance activities related to new implementations
• Contribute to the improvement of the software and the development of new features

• A university degree in business or equivalent
• Three to five years experience in a managerial role in a computerized environment
• Solid accounting background a must; distribution/manufacturing experience an asset
• Exceptional analytical, reasoning, and organizational skills
• Superior interpersonal, communication, and management skills
• Must possess initiative and be a self-starter

Please mail, fax, or e-mail your resume, with an indication of the position of interest.